Shipping & Returns

Shipping

At Gilles & Franck, we offer flat rate shipping of $9.95 for orders within Australia. For all orders over $150 we offer FREE SHIPPING Australia wide. We use Australia Post for the majority of our orders and for larger, bulkier orders we use Fastway Couriers. Please allow 3 - 7 days before your order is dispatched as all our cushions are made-to-order in our Brisbane workroom. We will update your order with a tracking number once dispatched.

International Shipping

International orders are attract a flat rate fee of $39. 

Returns

In the unlikely even that you are not completely happy with your Gilles & Franck purchase please contact us via email on hello@gillesandfranck.com.au within 48 hours from receipt of your purchase. We will accept returns in exchange for another product of the same value or store credit. 

Our returns and exchange policy is only valid if products are returned within their original packaging, in their original condition and does not apply to custom orders.