FAQ's

If you've got a question then you're in the right place! We've had a think about what YOU might be thinking, so we've listed some answers below...

Where is my order?

All of our cushions are made to order from our Brisbane workroom so please allow from 3 - 7 days before dispatch. Once your cushions have been dispatched, we will update your order with a tracking number via Australia Post.

Can you customise cushions?

Yes we can! Please contact us on hello@gillesandfranck.com.au with any special requests or ideas and we'll get back to you shortly. We can source fabrics not currently shown in our store and we can work with you to bring your ideas to life!

What is the cost of shipping?

We now charge a flat rate of $9.95 shipping for all Australian orders under $150. FREE SHIPPING within Australia for all orders over $150!

Do you offer International Shipping

Yes we do! We have plenty of customers from around the world that have purchased our Gilles & Franck cushions. There is a flat rate of $39 for all international orders.